Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@nalavita.com. Once your return is accepted, we'll provide instructions on how and where to send your package. Please do not send items back without first requesting a return—unrequested returns will not be accepted.

Return shipping costs are the responsibility of the customer.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care items. Sale items and gift cards are also non-returnable. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the original item and, once the return is accepted, place a new order separately.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@nalavita.com.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty, misdescribed, or not fit for purpose, you are entitled to a remedy regardless of this policy.

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